Refund policy

 

Last Updated: February 9, 2026

You can return eligible items within fourteen (14) days of receiving an order. The item(s) must be returned in full, saleable condition upon return to be eligible for a refund.

Returns are not eligible for OUTtv.com gift cards, apparel, items that are printed on demand, customized, special ordered or on sale. Apparel and other print-on-demand items are a "custom product" printed for you as soon as you place your order. Therefore we cannot offer a refund for any reason other than damaged or defective items.

To initiate the return process, contact us at hello@merchmary.com with your order number, item(s) you wish to return, and reason(s) for return request. A Return Authorization number (RA number) will then be provided to you with return instructions. Items sent back to us without an RA number will not be accepted.

Please note that we reserve the right to refuse any returns without a valid RA number or if they do not meet the following terms – items must be returned unopened, sealed, unused, unworn, unwashed, with tags, in their original packaging, and in the same condition in which it was received by you.

MerchMary does not offer free shipping on returns unless product arrives damaged, or the wrong item(s) is shipped to you. Please be sure to contact hello@merchmary.com to advise them of any damages or wrong items received. We recommend that you use a traceable method of shipping so you can track return delivery, when returning item(s) with your own label. We do not provide return shipping labels.

All shipping charges are non-refundable.

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, the refund will be applied on the original form of payment within 14 days of receipt of item(s) to our warehouse.

We do not offer Exchanges. Should you wish to receive an exchange of product, please initiate a return and place a new online order.

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, the refund will be applied on the original form of payment within 14 days of receipt of item(s) to our warehouse.

We do not offer Exchanges. Should you wish to receive an exchange of product, please initiate a return and place a new online order.